Your privacy matters to us. This page explains exactly what data luckybaji collects, why we collect it, how we use it, and what rights you have over your personal information.
Last Updated: January 2025We built luckybaji with privacy in mind from day one. Here are the core principles that guide how we handle your information.
All data transmitted between your device and luckybaji servers is encrypted using TLS. Your login credentials, payment details, and personal information are never sent in plain text — ever.
luckybaji does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within the luckybaji ecosystem and is only shared where legally required or operationally necessary.
We only collect the data we actually need to run your account, process payments, and keep the platform secure. We don't ask for information that isn't relevant to your experience on luckybaji.
Only authorised luckybaji staff with a legitimate operational need can access your personal data. All internal access is logged and audited regularly to prevent misuse.
You have the right to access, correct, or request deletion of your personal data at any time. luckybaji will respond to all data requests within a reasonable timeframe and without unnecessary barriers.
You can opt out of marketing communications from luckybaji at any time — via the app settings, by clicking unsubscribe in any email, or by contacting our support team directly.
This Privacy Policy applies to all users of the luckybaji platform, including the website at luckybaji.app and the luckybaji mobile app. By using luckybaji, you agree to the collection and use of your data as described here.
luckybaji is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how luckybaji collects, stores, uses, and protects your personal data when you register an account, make deposits, place bets, play instant games, or interact with our support team.
We understand that privacy is important — especially when it comes to financial transactions and personal account information. luckybaji has built its data practices around the principle of collecting only what is necessary, using it only for legitimate purposes, and protecting it with industry-standard security measures at all times.
This policy should be read alongside the luckybaji Terms and Conditions. If you have any questions about how your data is handled, our support team is available 24/7 and will be happy to help.
luckybaji collects personal data in several categories depending on how you interact with the platform. The table below summarises the main types of data we collect and why.
| Data Type | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account verification and KYC compliance |
| Contact Data | Phone number, email address | Account communication, support, notifications |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS version | Security monitoring, fraud prevention |
| Usage Data | Pages visited, games played, bet history, session duration | Platform improvement, responsible gaming monitoring |
| Communication Data | Support chat logs, email correspondence | Customer service quality and dispute resolution |
luckybaji collects your personal data through several channels. Understanding how this happens helps you stay in control of what you share with us.
luckybaji does not purchase data lists or collect data from social media platforms without your explicit consent.
Every piece of data luckybaji collects is used for a specific, legitimate purpose. We do not use your data in ways that are unrelated to your use of the platform. The main ways we use your personal data are:
luckybaji will never use your personal data to make automated decisions that significantly affect you without giving you the opportunity to request human review of that decision.
luckybaji does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
All third parties who receive data from luckybaji are contractually required to handle it securely and use it only for the purpose for which it was shared. luckybaji does not permit third parties to use your data for their own marketing purposes.
luckybaji retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. In general:
When data is no longer required, luckybaji deletes or anonymises it securely. You may request early deletion of certain data types — see the Your Rights section for details.
luckybaji takes the security of your personal data seriously. We use a combination of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:
While luckybaji takes every reasonable precaution to protect your data, no system is completely immune to risk. If you suspect your account has been compromised, contact our support team immediately and change your password.
luckybaji uses cookies and similar technologies on its website and app to improve your experience, keep you logged in, and understand how the platform is being used. Cookies are small text files stored on your device.
You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the luckybaji platform.
As a luckybaji player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team with your request and we will respond within a reasonable timeframe.
Please note that some rights are subject to legal limitations — for example, luckybaji may be required by law to retain certain financial records even if you request deletion. We will always explain clearly if a limitation applies to your request.
luckybaji is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on luckybaji, please contact our support team immediately. We will close the account and delete all associated data as quickly as possible.
luckybaji uses age verification checks during registration and may request additional proof of age at any time. Protecting minors from accessing gambling platforms is a responsibility we take very seriously.
The luckybaji platform may contain links to third-party services — for example, payment providers or game developers. This Privacy Policy applies only to luckybaji's own data practices. When you interact with a third-party service, their own privacy policy governs how they handle your data.
luckybaji is not responsible for the privacy practices of third-party services. We encourage you to read the privacy policies of any third-party services you use in connection with your luckybaji account.
luckybaji may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify you via email or an in-app notification. The updated policy will be published on this page with a revised "Last Updated" date.
Continued use of luckybaji after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using the platform and contact us to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or how luckybaji handles your personal data, please get in touch with our support team. We are available 24/7 via live chat in the app and on the website.
You can also email us at [email protected]. All privacy-related requests will be handled with priority and we aim to respond within 48 hours.